ISLAND

VAULT

Support

We’re here to help.

Quick answers, gentle troubleshooting, and a direct line to the team.

Email support→Common questions

support@islandvault.app

Quick links

Start here. Each section is designed to get you back to your sanctuary fast.

Billing & Subscriptions

Premium access, restore purchases, and Apple billing details.

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Playback & Audio

Background playback, headphones, and audio troubleshooting.

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Streaming & Data

How streaming works and what to check on slower networks.

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Deep Links & Sharing

Universal Links, share URLs, and what to expect when opening links.

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Troubleshooting

Common fixes: reinstall, restart, and what info helps us help you.

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Privacy

Privacy and terms—clear, simple, and always available.

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Billing & subscriptions

Island Vault Premium is managed through your Apple ID.

Restore purchases

In the app: Settings → Restore Purchases. Make sure you’re signed into the same Apple ID.

Refunds

Apple handles billing and refunds. Request a refund at reportaproblem.apple.com.

Playback & audio

Studio‑grade 44.1kHz audio. Built for long sessions.

Headphones recommended

For the most immersive environment, use headphones—especially for subtle textures and layers.

Background playback

Island Vault is designed to keep playing when your phone locks, so your sanctuary doesn’t stop.

Streaming & data

Tracks stream from the cloud. A stable connection makes everything smoother.

If audio stalls

Try switching Wi‑Fi/cellular, restarting the app, or waiting a moment—streaming can buffer on weaker connections.

Weekly updates

We plan to release new environments weekly, so you’ll regularly see fresh tracks and moods.

Deep links & sharing

Share a track. Open the same environment on any device.

Universal Links

Links like https://islandvault.app/t/<trackId> should open the app when installed. If the app isn’t installed, the link opens the web page.

Deep linking inside the app

When a share link opens in the app, we route you directly to that track’s environment.

Troubleshooting

The fastest fixes—and what to include if you email us.

Try this first

Force quit and reopen the app
Restart your iPhone
Check network connection (Wi‑Fi/cellular)
Update to the latest app version

When you email support

What you expected vs what happened
Device model + iOS version
App version/build (in app Settings)
Any screenshots or screen recordings

Privacy

Clear, simple, and always accessible.

FAQ

Proof first. Clear answers. If you still need help, email us—support is a feature.

How do I start playing a mood?+

Open Island Vault, pick a mood (an environment), then tap a track. Your session continues with background playback when your phone is locked.

What are moods (environments)?+

Moods are curated environments—each one is a collection of long‑form ambient tracks designed for sleep, focus, and calm.

How many tracks are available at launch?+

At launch, Island Vault includes 50 tracks across 10 moods. We plan to add new environments weekly.

How does the Sunlounger Mixer work?+

The mixer lets you blend up to 3 ambient layers at once. At launch you’ll have 9 mixable layers (like ocean, rain, wind, and more).

Do you support background playback?+

Yes. Island Vault supports background playback so your environment can keep playing with your phone locked or while you’re using other apps.

How does the sleep timer work?+

Use the timer to set a session length. When the timer ends, playback fades out gently so you’re not interrupted.

Sharing: what happens when I tap a link like https://islandvault.app/t/<trackId>?+

Those are Island Vault share links. If the app is installed, the link should open the app and route to that track via Universal Links. If the app isn’t installed, the link opens the web page.

What does Island Vault Premium unlock?+

Premium unlocks the full library of environments and the advanced mixer layers, plus cinematic motion visuals designed for longer immersive sessions.

How do I restore purchases?+

On your iPhone, open Island Vault → Settings → Restore Purchases. Make sure you’re signed into the same Apple ID you used to subscribe.

How do refunds work?+

Purchases are processed by Apple. For refunds, use Apple’s flow at reportaproblem.apple.com.

What audio quality do you use?+

All audio is created in‑house and delivered in studio‑grade 44.1kHz. For the most immersive experience, we recommend headphones.

Do you add new tracks?+

Yes—our plan is to ship new environments weekly, so your sanctuary keeps expanding.

Contact

Email us anytime. Typical response time: 1–2 business days.

support@islandvault.app

Tip: include your app version/build from Settings so we can help faster.